This policy expresses Fermator's firm commitment to excellence in quality and environmental preservation, comprehensively covering the value chain comprising the design, manufacture and marketing of lift doors. In order to achieve this goal, Fermator is committed to developing environmentally sustainable solutions in strict compliance with all relevant environmental and quality laws and regulations. A proactive approach is taken to ensure regulatory compliance and prevent any adverse impact on the environment and product quality.

Fermator's total commitment to quality and the environment is reflected in the Quality and Environmental Management System, certified to ISO 9001 and 14001 standards. Continuous improvement and efficiency are priorities in all operational aspects, establishing a frame of reference that motivates employees, customers, suppliers and the environment. The criteria that guide this policy are as follows:

• Product and Service Quality:
• Offer an excellent comprehensive service from the feasibility analysis of the project to the after-sales service, in order to meet the expectations of the customers.
• Deliver products without defects and on schedule.
• Environmental Management:
• Prevent, control and reduce the environmental impact of all the activities generated by the different areas.
• Reduce energy and water consumption.
• Minimise and optimise the use of materials in all phases of the process.
• Reduce waste through correct segregation actions and promote a more circular and sustainable model.

The Fermator Group has key performance indicators to measure the effectiveness of the system in terms of quality and environmental management. The person in charge of Quality and Environmental Management has the authority to ensure compliance, implementation and efficiency of the Quality and Environmental Management system throughout the company, as well as to inform the General Management of its progress.

For an optimal implementation of the Quality and Environmental Management system, it is necessary to have the active participation of all collaborators, both internal and external. The aim is to ensure that this system is common, shared by all, communicated, understood, applied, reviewed for continuous adaptation and kept up to date in all areas of the organisation. Fermator's management is committed to regularly reviewing the Quality and Environmental Management policy to adapt it to changing market conditions and stakeholder expectations.